FAQ (2023)

What is Mazda Service Select?

Mazda Service Select is our dedicated service program designed to provide a flexible and more convenient way to service your Mazda.

Made up of two parts, it includes Base Scheduled Maintenance – which is required every 10,000kms or 12 months whichever comes first- and Additional Scheduled Maintenance items that are required when they fall due.

BT-50 vehicles built from 01/07/2016 require Base Scheduled Maintenance every 15,000 km or 12 months whichever comes first - and Additional Scheduled Maintenance items that are required when they fall due.

Please visit ourServicingpage to find out more.

How often should I service my Mazda vehicle?

To keep your Mazda in peak condition, you should service it every 10,000 km or 12 months, whichever comes first. For BT-50 vehicles built from 01/07/2016, you should service it every 15,000 km or 12 months, whichever comes first. Please visit ourServicingpage to find out more.

What are the benefits of servicing with a Mazda Dealer?

The best way to ensure your Mazda is serviced correctly is to trust it to the expert Technicians at your local Mazda Dealer. With their sophisticated diagnostic equipment, Mazda specific training, authorisation to conduct repairs under warranty, and use of Mazda Genuine Parts, you can be sure your Mazda is in the best of hands.

Additionally, you can always be sure that the Mazda Genuine Parts used in your service have been designed to our original, exacting standards and will be covered by a parts warranty.

To locate your local Mazda Dealer, click here.

Can I have my Mazda vehicle serviced by myself or by an independent/non-Mazda repairer?

The best way to ensure your Mazda is serviced correctly is to trust it to the expert Technicians at your local Mazda Dealer. With their sophisticated diagnostic equipment, Mazda specific training, and use of Mazda Genuine Parts, you can be sure your Mazda is in the best of hands.

If you choose to service your Mazda at a non-Mazda agent, please ensure they follow the maintenance schedule in the Owner’s Manual and stamp the service book with the date of these services. We also strongly recommend you use genuine Mazda parts and keep receipts for all parts fitted during these services. These documents may be requested if you make a claim under Mazda warranty.

The Mazda new car warranty will not cover claims or damage caused by the failure of non-genuine parts used, or workmanship by an independent/non-authorised repairer.

If you have been supplied with a Dealer extended warranty, we recommend you contact that Dealer to discuss if it will be impacted by servicing your vehicle at an independent/non-authorised repairer.

Who should I contact about servicing my Mazda?

If you would like to know more about Mazda servicing, or you are ready to book in your vehicle, please complete ourRequest a Serviceform or contact the service department of your localMazda Dealer.

I am an Independent Repairer, how do I access workshop manuals, repair methods and wiring diagrams?

Mazda supports access for Independent Workshops and Smash Repairers viawww.mazdamanuals.com.au- our online portal for Mazda Workshop Manuals and Body shop Manuals.

This portal provides specifications and guidance to aid vehicle maintenance, body and electrical and/or mechanical repairs.

Is the post-delivery inspection free?

It is a complimentary inspection and can be conducted at your purchasing Mazda Dealer within 30 days or 1,000km after delivery of your new vehicle.

What is the price for each scheduled maintenance service?

Enter your vehicle details in our Service Price Calculator to obtain an estimated price.

Thinking of buying a new Mazda, and want to know service pricing?

Visit ourService Schedule Guide and select your model of interest to obtain an estimated price.

Can I book a service online?

Yes, you can request a service here.

What grade of engine oil should I put into my vehicle?

Details on the type of engine oil suitable for your vehicle are contained in your Owner’s Manual. If you are still unsure, please contact your local Mazda Dealer.

Will I be provided with a loan vehicle during a service?

Most Mazda Dealers do have courtesy cars available, however a fee may be charged. Alternatively, some Mazda Dealers have a courtesy bus service. We recommend you discuss the options available when booking in your vehicle for a Service.

If I leave a lengthy time between maintenance services, will this impact my warranty?

Regular scheduled servicing is vital to maintain the performance of your car. You should always follow the recommended service intervals as outlined in your Owner’s Manual, including any additional service requirements that your vehicle may need. Your Mazda New Vehicle Warranty does not cover damage caused by inadequate maintenance.

Where do I go for service after my warranty expires?

To ensure your vehicle is in the best of hands, we recommend that you continue to take your vehicle to aMazda Dealer. Mazda Dealers are staffed with Mazda trained technicians and useMazda Genuine Parts to keep your vehicle performing at its best.

Does my Mazda require any fluid additives?

Your Mazda is engineered to perform at its best without further additives other than the Mazda Genuine Fluids and Lubricants supplied by your Mazda Dealer.

How often do I need to rotate my tyres?

To equalise tyre wear and help extend the tyre life, it is generally recommended that tyre rotation is conducted according to the maintenance schedule specified for your vehicle in the Owner’s Manual.

When rotating tyres, check for uneven wear or damage. Your local Mazda Dealer is best able to advise on a tyre rotation plan tailored to suit your particular driving requirements.

Do I have to replace a tyre with one of the same type?

Ifyou need to replace a tyre permanently because of damage, ensure it is replaced with a tyre offering the same specifications. Please refer to your Owner’s Manual, for more information.

How can I order a replacement Maintenance & Warranty Information Booklet?

You can order a replacement booklet from your local Mazda Dealer. Please note a fee may apply.

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